24000 Privacy Policy – Malaysia User Data Protection
This privacy policy describes how 24000 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. By using the 24000 platform, you agree to the privacy policy set out here.
1. Information We Collect
24000 collects several categories of information from users to ensure the platform operates properly and securely. The information collected is as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, and other identifying details. This information is used to verify your identity and manage your account on the 24000 platform.
Device & Browser Information
When you access the platform, our systems automatically record technical information such as your IP address, device type, operating system, browser type, screen resolution, and app version. This helps us troubleshoot technical issues and improve platform performance for users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your payment method, such as your bank name, partially masked account number, and transaction records. We do not store your credit card numbers or banking passwords directly on our servers.
Cookies & Usage Data
The 24000 platform uses cookies and similar tracking technologies to record usage patterns, language preferences, login sessions, and navigation activity. This data helps us personalise the user experience and analyse overall platform traffic.
2. How We Use Your Information
All information collected by 24000 is used solely for legitimate purposes directly related to platform operations. The primary purposes include:
- Verifying user identity during registration and login to ensure account security.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely.
- Detecting and preventing fraudulent activity, money laundering, or misuse of the platform.
- Sending important notifications regarding your account, transactions, or changes to our terms of service.
- Improving platform performance and personalising the user experience based on usage patterns.
- Complying with all applicable laws and regulations in Malaysia.
- Providing effective customer support when you contact the 24000 support team.
24000 will not use your data for third-party advertising without your explicit consent.
3. Cookies, Tracking & Data Storage
Cookie Usage
Cookies are small text files stored on your device when you visit the 24000 platform. We use two types: session cookies (deleted when you close your browser) and persistent cookies (retained for a set period). Cookies allow us to identify your session, remember your preferences, and keep your login secure.
You can configure your browser settings to block or delete cookies, though doing so may affect certain features on the 24000 platform, such as automatic login sessions.
Data Storage & Security
Your personal data is stored on servers protected by SSL encryption and strict technical security measures. 24000 retains user data for as long as necessary for operational and legal compliance purposes. When data is no longer needed, it will be deleted or anonymised in accordance with established procedures.
4. Sharing Information with Third Parties
24000 does not sell, rent, or share users' personal information with third parties for commercial purposes without your consent. However, there are limited situations where data sharing may occur:
- Payment service providers: Information required to process transactions in MYR will be shared with approved payment processors such as FPX gateways, Touch 'n Go, or local Malaysian banks involved in deposit and withdrawal operations.
- Legal requirements: 24000 may be required to disclose user information to the authorities if mandated by Malaysian law or a valid court order.
- Fraud prevention: In cases where fraudulent activity or security threats are detected, relevant information may be shared with the appropriate authorities for investigation purposes.
All third parties working with 24000 are required to comply with strict data protection standards and are not permitted to use user data for any purpose beyond what has been specified.
5. User Rights & How to Contact Us
Rights to Access, Rectification & Erasure
As a 24000 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction. You can update certain profile details directly from your account settings once logged in.
- Right to Erasure: You have the right to request deletion of your personal data, subject to legal obligations that may require us to retain certain records for a specified period.
Privacy Policy Changes
24000 reserves the right to update this privacy policy from time to time. Any material changes will be communicated to registered users via email or in-platform notification. Users are encouraged to review this page periodically.
Contact Us
For any enquiries, complaints, or requests relating to your personal data, please contact the 24000 team by email at [email protected]. You may also refer to our FAQ page us for quick answers to frequently asked questions.
Your Privacy, Our Priority
Create your 24000 account with confidence. Your data is protected and handled responsibly.